Refund Policy

The consumer has the withdrawal policy from any contract concluded pursuant to these Conditions, without giving any reason and without any penalty, within 14 (fourteen) days from (i) when the product was delivered or (ii) in the case of the purchase of multiple products delivered separately in a single order, the last product was delivered, subject to the exceptions set out in article 59 of the Consumer Code.

In order to clarify the cases in which the Consumer cannot withdraw from the contract, it is specified, by way of example and not exhaustively, that the Products that are made specifically in the execution of the Order (so-called Made to order) cannot be returned, as well as customised products.

To exercise the withdrawal policy, the Consumer must inform the Seller, before the expiry of the period referred to in Article10..1 above, of its decision by accessing the section dedicated to the following link: www.digitalartsdecor.com, if not registered on the Site, accessing the dedicated page and entering the order number and email with which he made the purchase. Alternatively, the Consumer may send an explicit statement to the Seller through the contact form or to the email address digitalartsdecor@catcogroup.com, of his decision to withdraw.

Following the provisions of Article 10.2 above, the Consumer will receive an email confirming the exercise of the cancellation, containing, if he has, in the meantime, already received the product ordered, the return form to be included in the package, and instructions for returning the product, to be sent no later than the next 14 days to Catco Group.

If the Consumer has received the product, he must return it without undue delay and, in any case, within 14 days from the day he communicated the cancellation. The deadline is respected if the Consumer returns the goods before the expiry of the 14-day period. The direct risks and costs of returning the goods, as well as the proof thereof, shall be borne by the Consumer. If the Consumer exercises the cancellation through the website before confirming the request for cancellation will be indicated the cost for the return of goods if he wants to use the return service offered by the site.

In case of cancellation, the Consumer will be reimbursed for the payments made, including delivery costs (with the exception of additional costs arising from the choice of a different type of delivery from the less expensive type of standard delivery offered), without undue delay and, in any case, no later than 14 days from the exercise of the cancellation. These refunds will be made using the same means of payment used by the Consumer for the initial transaction unless the Consumer requests a refund on another means of payment, in which case the Consumer will be responsible for any additional costs arising from the different means of payment. The refund may be suspended until the receipt of the goods or until the Consumer has demonstrated that he has returned the goods, whichever is earlier.

The Consumer is responsible for any decrease in the value of the goods resulting from any manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (e.g. with signs of wear, abrasion, scratching, scratching, deformation, etc..), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product), not accompanied by the instructions/notes/manuals attached, the original packaging and packaging and the certificate of guarantee, if any, the consumer will be liable for the financial loss of the value of the goods and will be entitled to a refund of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is requested not to handle the goods beyond what is strictly necessary to establish the nature, characteristics and functioning and to cover the original packaging of the Products with another protective packaging that preserves its integrity and protects it during transport.

NOTE: When ordering a Product made or adapted according to the specific indications of the Consumer or, in other words, a personalised product, the Consumer has no cancellation right pursuant to art. 59 of the Consumer Code.